Riley Scooters Reviews

I never got my order, and I kept trying to reach out via email and phone. The phone just went straight to voicemail!

They had a ton of items listed that were actually nonexistent, but they did give me my money back.

I got a spare 6.8mah battery for rs1. It has a problem. I'm waiting to find out how they handle this situation. I'll update this review later. Really love the scooter, by the way. Let’s see how the service goes…

I ended up misplacing my charger for a Riley scooter and was struggling to locate the right plug online. I reached out to customer service during the Christmas season, more out of hope than anything else, and to my surprise, got a response the very same day with a link to an aftermarket option (since they were out of stock). This is truly remarkable service from Mark, especially considering Riley wouldn't profit from this. Kudos to them!

I purchased my RS2 Electric Scooter from a retailer that wouldn’t lend a hand when I ran into a problem. I reached out to Riley Scooters directly, and they were super helpful, getting back to me quickly to sort out a replacement under the manufacturer's warranty. Big shoutout to Mark for his awesome customer service!

Just got my Riley RS 2 last week and I couldn't be happier with it. The batteries are solid, and I can cover good distances in 2nd gear. Of course, when I switch to sports mode, it drains the battery a bit faster, but it's still pretty good. The only issue is that I weigh over 14 stone, so I sometimes have a tough time with hills, but I kinda expected that. I also reached out to them about my warranty, and they responded pretty fast. Overall, it's a fantastic scooter, and I’d totally recommend it.

I was promised next day delivery, but here I am still waiting after two weeks. The customer service is terrible; they don’t pick up the phone, ignore my emails, and the web chat takes ages with no response.

DHL has been holding my package for two weeks now, claiming there are delays and that it’ll arrive the next working day.

I’m starting to get the vibe that this company might be a scam. I can’t say for sure, but it sure feels that way, so watch out.

Last week, my son picked up a RileyScooter Electric Scooter. When he got it from the store, they handed him a photocopy of a sheet that mentioned a 'Free' helmet valued at £55.

I was a bit skeptical at first, but after sending a couple of emails to verify the address, the helmet is now on its way.

This company is great to deal with. My son is absolutely thrilled with his new ride and is eagerly waiting for his helmet to arrive.

I would definitely do business with Riley Scooters again!

A few months back, I purchased an RS2 scooter. It showed up with a flat tire. After sending a couple of emails, along with some photos and explanations, they did send me a new inner tube and tire, but I had to cover the service cost. Then, one day while I was riding, the scooter just shut off... no response at all. I first emailed about this on May 7th. Now it's August 17th, and I'm still waiting for the replacement scooter, which was supposed to arrive yesterday according to Hayden. Honestly, whoever Hayden is, they’ve got to be the worst customer service rep I’ve ever dealt with. UPDATE: the new scooter has finally arrived.

I picked up a Riley RS1 for my kids, and it's a great scooter, but I didn't get a ton of mileage out of it initially. I reached out to see if that was normal, and they confirmed it was about right. After a few charges, the distance improved; my son now gets roughly 10 miles on a full charge, especially since he rides it at full power being 16. I also snagged another battery using a 10% discount code from Hayden in customer service, plus I got a free phone holder... sweet deal! The scooters are really well made; they look and feel high-quality, way better than those flimsy ones you see everywhere. I'd totally recommend it. I would have given it 5 stars, but the headlight has stopped working. 🤦‍♂️

This scooter has been performing nicely and rides smoothly. I had to purchase an additional battery since the original one didn’t cover even a third of the distance claimed in the description. Hills and chilly weather can really impact battery life. On the bright side, Riley offered me a 50% discount on the spare battery, which I thought was quite reasonable. Plus, I received a phone holder as a nice gesture, so the customer service was super helpful.

Outstanding support and regular updates. I had the joy of working with Mark to arrange for one of their beautiful scooters to be sent to Jersey Channel Islands (a place they usually don’t deliver to). He really went above and beyond to make it happen by reaching out to a few delivery services to find the best choice. Huge thanks to Mark and the Riley Team!

I had a bunch of questions to ensure I was ordering the right battery for my RS2 scooter (I preferred the old round connector over the blade one). The support crew responded fast and sorted out all my concerns in no time, plus they got the battery to me the very next day.

I reached out to Riley scooters via email to find out if their scooter is identical to the Levi model available in the USA and Canada. Haden got back to me with a straightforward response, explaining that it’s quite similar but has some modifications, essentially rebranded for the UK audience. Don’t let that discourage you from making a purchase; the service is solid, and most scooters you come across are typically rebranded from China. It’s a really good scooter, well-built and rides smoothly. Plus, it’s a great deal for the price, and it’s reassuring to know that you have support from Riley scooters in the UK when you need it.

Over the past year, I've given a few scooters a whirl, and I gotta say, Riley's RS1 takes the cake for comfort. It's quick, lightweight, and the removable battery is a real plus—I've got two batteries, so I hardly ever have to wait for a charge. Plus, the customer service is fantastic. I recently messed up my charger and was searching high and low online for a replacement with no luck. I shot an email to customer service, and they got it sorted out in no time. I’d definitely recommend this company and their products!